TERMS AND CONDITIONS
MANDALA DE MASCA & YOGINI ROSA RETREATS by Stichting Yogini rosa
Below are the general terms and conditions for our accommodation and our Yoga retreats. Please make sure you read and understand them. If you have any questions, please feel free to contact us. We would love to help you in any way.
GENERAL TERMS AND CONDITIONS
These terms and conditions are applicable for all bookings at Mandala de Masca by Yogini rosa and the Yogini rosa Retreats. Mandala de Masca is a concept and the home of Stichting Yogini rosa – a non-profit foundation. Stichting Yogini rosa has its registered office in Haarlem the Netherlands and the foundation is listed in the Amsterdam Chamber of Commerce under number 34192958.
The General Terms and Conditions are exclusively governed by Dutch law. Any disputes relating to these General Terms and Conditions are settled exclusively by the competent court in Haarlem or any higher court.
RETREAT RESERVATIONS & BOOKINGS
By completing the on-line reservation or by placing your reservation over the telephone or verbally by FaceTime/Skype communication you accept these Terms and Conditions as a binding contract between Mandala de Masca/Yogini rosa and yourself and other members that are part of your booking.
A written/emailed confirmation sent by Mandala de Masca or Yogini rosa Retreats confirms your reservation. Booking is only valid after payment of the deposit or, when registering less than 6 weeks before the start of the retreat, the full registration fee.
It’s a requirement that you take out a appropriate travel insurance, including medical cover for medical treatment, accidents and repatriation, and holiday cancellation and curtailment. We assume that such a policy is in force before you depart.
EMAIL ADDRESS AND TELEPHONE
It is essential that you supplku us with a valid email address. If you change this you should inform us immediately. We correspond only by email. Once your booking has been made and we have received your deposit, all further correspondence is by email. We will also email you all of the information that you need to get to the retreat location.
We also require a mobile phone number so that we can contact you during your travel to the location or during your stay.
PAYMENT AND DEPOSIT
For individual bookings: we give you the option to pay for the retreat in full or you can pay a 30% non-refundable deposit with the remaining balance to be paid 6 weeks before the start date of your retreat.
The remaining balance can be paid through our digital account or by bank transfer, details will be provided in your booking confirmation.
For group bookings: to reserve a retreat week we request a deposit of at least € 1.500,- with the remaining balance to be paid 4 weeks before the arrival and start of the retreat. The deposit must be made within 3 days after acceptation of your registration for the retreat.
ARRIVAL AND DEPARTURE TIMES
If your flight is delayed or cancelled, you are required to contact the retreat leader or Mandala de Masca at the number you will receive in your confirmation email.
Transfers to and from the airport can be arranged on request. Please note that this is not always included in every retreat.
CANCELLATIONS, CHANGES AND REFUNDS
Individual booking(*): To ensure your reservation, a 30% non-refundable deposit is required at the time of booking. For any cancellations made more than 8 weeks before the retreat start date, a 70% refund will apply. Cancellations made less than 8 weeks before retreat start date are non-refundable. Therefore travel insurance with a cancellation policy to cover any such rare occurrence is strongly recommended.
Group bookings: If you have to cancel your booking 8 weeks before the retreat start date we will make an effort to assist you. We can only return deposits if we are able to fill the week with another retreat. Otherwise the deposit off € 1500,- is non-refundable.
*The exception is only for participants of Yogini rosa Retreats. Because we know there are no certainties when you have breast cancer, we will change your retreat participation to another date in the future or on request we will we will pay deposit for a Yogini rosa Retreat back in full if in case of health reasons you are not able to attend the retreat. It’s a condition of booking that participants take out travel insurance.
CHANGES TO BOOKING AND ACCOMMODATION
Mandala de Masca/Yogini rosa reserves the right to amend the booking dates. This may be due to several reasons, not limited to but including war, adverse weather conditions, riots and or matters concerning safety, operational circumstances such as damage caused by fire, or the accommodation becoming unusable due to utility company work or lack of services, leaks, repair work or any other such reason. In these circumstances, the booking may need to be adjusted accordingly.
Mandala de Masca/Yogini rosa is not liable for any additional costs or losses that are incurred by you due to the change of booking. This includes, but is not limited to, any extra hotel reservations, car rentals or the cost of non-refundable airline tickets. Situations may arise which, in our opinion, make it necessary for us to change the normal booking schedule. If you cannot accept the dates of any new booking that Mandala de Masca/Yogini rosa propose then we will refund monies you have paid to us in full. We advise that your travel insurance covers holiday curtailment.
We are responsible for providing the services listed and confirmed at the booking confirmation, where it is within our control. Furthermore, it is agreed by you that the owners/operators of the retreat are not the guardians of any customers’ safety and they, individually or collectively, cannot be held liable in any way for occurrence which might result in illness, injury or other damage, loss or theft to the customer, his property, or his family, heirs or assigns. The liability of Mandala de Masca/Yogini rosa is limited to a total of the booking price irrespective of the title/claim.
Retreat participation, yoga, workshop, excursions, trips and exercise classes are undertaken at your own risk. All guests will be asked to complete and sign a medical questionnaire before attending the retreat to confirm you are sufficiently fit and healthy to take part in the yoga classes and other physical activities. If you have any health conditions you will need to inform Mandala de Masca/Yogini rosa of these. We may ask you to provide a consent form from your doctor to confirm you can take part in physical activities. Mandala de Masca/Yogini rosa will be blameless for any injuries incurred during your stay.
LOST AND FOUND
Items left at the venue will be returned only upon request and at the guest’s expense. Mandala de Masca/Yogini rosa is not liable for lost items. Mandala de Masca/Yogini rosa will only hold items for 30 days before they are discarded.
One of the most wondrous aspects of the beautiful island of Tenerife is its climate. The weather is glorious, that is why Tenerife has earned the reputation of being one of the best year-round holiday hotspots. But due to many reasons the worlds weather conditions can be unpredictable and can change quickly and significantly. Mandala de Masca/Yogini rosa cannot be made liable for unpleasant or unsuitable weather conditions and no refunds are made for such conditions.
Means any unusual and unforeseeable circumstances beyond our normal control, the consequences of which could not have been avoided even when exercising all due care. Such circumstances or events include, but are not limited to, war or threat of war, riot, civil unrest, industrial disputes or strikes, unavoidable technical problems with the accommodation, transport or closure or congestion of airports, terrorist activity, natural disasters, industrial disasters, fire, theft, flooding and adverse weather conditions. In the event of any the above, refunds and compensation payments cannot be made.
Verbal changes of contract are not valid unless agreed and confirmed in writing by Mandala de Masca/Yogini rosa.
PRINTING, TYPING, TERMS AND CONDITIONS, CALCULATION ERRORS and OMISSIONS
Mandala de Masca/Yogini rosa reserve the right to correct any printing or typing errors, omissions or calculation mistakes at any time. We also reserve the right to amend our Terms and Conditions that apply to your booking at any time and without prior notice.
CONTACT, COMPLAINTS AND SUGGESTIONS
Mandala de Masca/Yogini rosa is confident that you will not have any cause for concern during your retreat. However, if you should have any problems during your stay, this should be brought to the attention of the retreat manager. If you are not satisfied with the proposed resolution, then any further comments or suggestions should be put in writing within 14 days of your return, specifying the problems to: firstname.lastname@example.org or email@example.com